Refunds & Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at acefindzfitness@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Please do not send items back without first requesting a return, as items returned without prior authorisation may not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us promptly if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items may not be eligible for return, including custom or personalized items, personal-care or hygiene-sensitive items where applicable, hazardous materials, flammable liquids or gases, and other items that cannot legally or safely be returned. Please contact us if you have questions about a specific item.

Unfortunately, we cannot accept returns on gift cards. Any additional restrictions shown for a particular product will be disclosed where applicable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day Cooling-off Period

If your order is delivered to a country within the European Union, you have a legal right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable exceptions.

To exercise your right of withdrawal, contact us at acefindzfitness@gmail.com within the 14-day period. We will provide you with instructions on how to proceed with the return.

You may inspect the goods as reasonably necessary to establish their nature, characteristics and functioning. You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary.

This statutory 14-day right of withdrawal is in addition to our 30-day return policy and does not affect any other rights you may have under applicable consumer protection law.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please remember that your bank or card provider may require additional processing time.

If more than 15 business days have passed since we approved your return, contact us at acefindzfitness@gmail.com.